Generally, all repairs, replacement, and refunds will be finalised 1 - 2 weeks from receipt of goods.

Refunds are paid via the original method of payment used for purchase.

Please note we do not control your financial institution, additional processing and clearing times may be required by your financial institution for the fund to show on your account.

To initiate your return, please contact Customer Service by contacting Ross Faulkner Pty Ltd directly via email at ross@rossfaulkner.com